FOR DEFECTIVE OR DAMAGED PRODUCTS, TONERPRICE.COM PROVIDES THE FOLLOWING WARRANTIES:

•  OEM toner cartridges…………….............................90 days from purchase date  ( Exchange only.  Full credit )

•  Remanufactured or compatible toner cartridges……. 180 days from purchase date ( Refund or exchange. Full credit )

•  OEM or compatible drums, drum units and image units……………No warranty or returns accepted 

• Fuser Units, Transfer Units, Maintenance kits or any parts or machine components……………..No warranty or returns accepted.

In the interest of customer satisfaction, Tonerprice.com will often ship the replacement product to the customer before receiving the  return item back from the customer. 

After the customer has received the replacement, Tonerprice.com issues a “call-tag” to have the return item picked up from the customer.

PLEASE NOTE THAT IF THE CUSTOMER FAILS TO RETURN THE DEFECTIVE OR DAMAGED ITEM TO TONERPRICE.COM WITHIN

30 DAYS, CUSTOMER WILL BE CHARGED OUR PUBLISHED WEBSITE PRICE FOR THE REPLACEMENT ITEM.

FOR ITEMS BEING RETURNED DUE TO CUSTOMER ORDERING ERRORS, OR OTHER CONDITIONS BEYOND OUR CONTROL, TONERPRICE.COM PROVIDES THE FOLLOWING RETURN POLICY:

 Tonerprice.com accepts returns on all unopened toner cartridges purchased from Tonerprice.com, provided that the product is returned in a saleable condition and is unopened. To qualify for a return, products must be in the same condition as when they were originally sold by Tonerprice.com.

•      OEM toner cartridges……………..................................90 days from purchase date ( Less 25% restock fee. Store credit only--No cash refunds)

•      Remanufactured or compatible toner cartridges…….......180 days from purchase date ( Less 25% restock fee. Store credit only--No cash refunds)

•      OEM or compatible drums, drum units and image units....…Due to the sensitive nature of drums and drum units, Tonerprice.com  does not allow returns of  drums and drum units. 

•      Fuser units, Transfer Units, Maintenance Kits or any other parts of machine components………Due to  these items being non-returnable to manufacturer, no returns are accepted

   

CONDITIONS FOR REFUND OR EXCHANGE

  NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER

 All returned items must have a return authorization number provided by Tonerprice.com. 

 To receive an authorization number, please call us at 800-500-3038 or email us at: returns@tonerprice.com 

 No returns will be accepted after the warranty and / or exchange periods listed above.

 Please do not write “R.A.” numbers on the product packaging. 

 Please write “R.A.” numbers ONLY ON THE SHIPPING CONTAINER. Return items with writing, labels, or any damage or defacing to the product packaging will not be accepted.

 All returns must be packaged in cardboard shipping container. Please do not ship return items in product packaging.  BOX IT UP PLEASE.